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If my refund gets validated, how and when will I get reimbursed?

Refund process begins after your returned product passes the quality check; this process takes up to 8 business days from the day we receive it. We will send you an email notification on the day of completing the quality check.

For a faster refund, you can always request Matajir Refund Voucher if you wish to purchase more items. This option is indicated along with other refund methods available to choose from when requesting a return online; or during your call with our Customer Service team.

The following table explains the available refund methods. Note that refund methods availability is based on the payment method used to pay for the order being returned.

Payment methodsRefund methods
CashRefund voucher / Cash Refund *** / Bank transfer* / Postal Transfer**
Refund VoucherRefund Voucher
Credit CardRefund voucher / Bank Transfer
OneCardRefund Voucher / OneCard Refund

*** Delivering the cash refund to you will be attempted for 10 calendar days, after which the amount will be converted and sent to you via email in a form of refund voucher. You can no longer claim a cash refund once the refund voucher is sent to you.

Below is a table that shows the time taken for the refund to reach you once the product passes the quality check, differing by refund method:

Refund MethodTime Frame
Cash3-5 business days
Refund Voucher24 hours
Bank Transfer5-7 business days
Postal Transfer3-5 business Days
Credit Card Reversal7-14 business Days
OneCard Reversal1-2 business Days

What is a refund voucher?

Matajir Refund Voucher is a return mechanism worth equally to the money you spent to order an item.You can use the voucher code to purchase any item on Matajir Saudi website. A refund voucher is 180 days , and You need to use your voucher during this period, it can be used on several purchases until its balance reaches .

If my returned product is not validated for refund, how do I get informed?

If your return is invalid then we will call you to explain the issue, and to arrange sending the item(s) back to you. Delivery will be completed within 3-5 days.

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